Policies and Resources
Policies and Resources
You can find policies and helpful resources about your tenancy below. These documents explain your rights, your responsibilities, and how we manage our services. If you have any questions, feel free to get in touch with our team.
Policies
- Absence from a Property Policy
- Access to a Property Policy
- Affordable Housing Policy
- Allocation Policy
- Alterations and Disability Modifications Policy
- Arrears Policy
- CCTV Policy
- Child Protection and Mandatory Reporting Policy
- Complaints and Appeals Policy
- COVID-19 Policy
- Domestic and Family Violence Policy
- Eligibility and Application Policy
- End of Tenancy Policy
- Managing Health Hazards in Properties Policy
- Occupancy and Visitor Policy
- Pets Policy
- Rent and Rent Subsidy Policy
- Repairs and Maintenance Policy
- Resident Services and Support Policy
- Running a Business from a Property Policy
- Starting a Tenancy Policy
- Succession of Tenancy Policy
- Tenancy Responsibilities, Disputes and Behaviour Policy
- Transfer Policy – Tenant Initiated
- Transfer Policy – Management Transfer
- Bonds, Tenant Charges and Property Damage Policy (Tenant Charges Factsheet)
- Water Charges Policy (Shared Water Meter Factsheet)