Pacific Link Housing believes that complaints, appeals and feedback help to improve the way we deliver our services.

Complaints are made when you are not satisfied with the quality of service you have received. You may think we are taking too long to get something done or you are not happy with the outcome. You can complain about any part of the service you receive. We hope that most complaints can be resolved by discussing it with a staff member, however sometimes this may not be possible.

• Feel free to contact us on 4324 7617 if you need assistance making a complaint.
• More information on Pacific Link Housing’s Complaints, Appeals and Feedback processes 
• Pacific Link Housing’s Complaints Policy