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Pacific Link Housing is a government approved, not-for-profit, social and community housing provider with 30 years experience, 900 properties and 2,000 tenants in the Central Coast and Hunter regions of New South Wales.

We work in partnership with government at all levels to provide and manage housing for those in need who successfully apply for assisted housing through the NSW Government’s Housing Pathways Program – the entry point for all applications in New South Wales.

In addition to housing, we assist tenants through the provision of additional services and programs tailored to their individual needs. These are provided through Pacific Link and more than 20 service partners in our region.

We also provide scholarships, services and programs to help tenants remain engaged; pursue life-long learning; participate in training; take up work; gain or regain their independence and – where they are able – to return to private housing. 

Our Mission

Pacific Link Housing works to provide and further develop appropriate housing solutions for those in the community who are in the greatest need. The company operates within a culture of social justice, fairness and transparency and remains accountable to all stakeholders.


A founding member of the NSW Federation of Housing Associations, Pacific Link Housing was registered as a public benevolent institution in July 1996.  The appointment of a skill-based board and experienced management team has been of benefit in recent years, with Pacific Link Housing now recognised through awards for innovation, housing projects, tenant programs and individual management excellence.


Pacific Link Housing has a skills-based board of directors with extensive experience in management, finance, property investment and development, social services, public policy and government.

The board includes (from left to right);

  • Alan Bennell
  • Leonie Baldwin, Deputy Chair (seated)
  • Wal Edgell
  • David Bacon, Chairman (seated)
  • David Simmons
  • Cliff Innes
  • Kim McLoughry (seated)
  • Keith Gavin, CEO
  • Deb Howe (seated)
  • Stephen Brahams (absent)





In 2014, Pacific Link Housing became one of the first housing providers to be awarded top-level Tier 1 Accreditation under new National Laws brought in to replace previous state-based regulatory systems. A Class One provider under the previous state system in NSW, Pacific Link has also sought and achieved independent recognition through accreditation by Global Mark under National Community Housing Standards.


Pacific Link Housing (ABN 82 074 394 648) is a company limited by guarantee - operating as a not-for-profit social enterprise and registered charity with full Deductible Gift Recipient Status to assist donors.


In addition to our signifcant investments in new housing supply, we are pleased to be reporting an operating surplus of $762,000 for the 2015/16 year, bringing total retained surpluses to $12.3 million. View full Annual Rreport 2016


Investing in Growth

Pacific Link Housing re-invests all accumulated earnings in the sector to leverage government contributions to new projects, refurbish existing properties and develop new housing for the future.

We work with government to develop programs and solutions that are innovative, focused and financially responsible and independently invest in government approved projects such as the refurbishment of the Dunbar Way Estate in North Gosford.


Pacific Link Housing is deeply committed to independent regional research to help develop sector-leading policies and tenant support programs. We routinely work with independent research groups and universities to improve our understanding of the sector through specific research programs around housing affordability; future planning needs and specific tenant issues such as barriers to employment.

Submissions & Collaboration

Pacific Link Housing is an active participant – continuously seeking opportunities to share information and collaborate with others working towards sustainable housing solutions to meet current and future needs.  We welcome opportunities to participate in policy development and innovation through submissions, studies, and joint discussions with stakeholders at all levels.

Tenant Support

An appointed Tenant Reference Committee represents Pacific Link Housing’s tenants at board level.  All tenants are invited to participate in regular Tenant Forums, and we assist individual tenants as required with regard to health and personal development.  We also provide specific programs to help tenants and their children stay connected, pursue an education, gain new skills, access and participate in work and improve their health and well-being.

Tenant Feedback

Pacific Link Housing’s annual Tenant Survey (published in the Annual Report) provides detailed feedback on Pacific Link’s tenant services. In 2016, the survey reported overall tenant satisfaction rates of 90% – the seventh consecutive year in which satisfaction ratings have topped 90%.

Awards & Recognition


Pacific Link Housing won two awards at the recent NSW Federation of Housing Associations Conference for;

  •  Excellence in Customer Service
  •  Housing Provider of The Year - a joint win with development partners, Evolve Housing.

PLH took out four honours at the Local  Chamber of Commerce Awards for;

  • Employer of Choice
  • Excellence in Innovation
  • Business Leader
  • Business of the Year in the local chamber of commerce awards, proving not-for-profit companies can compete with the best in private enterprise.

Earlier this year, PLH won the industry’s national peer group award from Power Housing Australia for;

  • Excellence in Tenant Engagement and Social Inclusion announced in Melbourne.


Staff received peer-group awards, with Pacific Link’s Housing Manager, Fiona Rossendell, receiving the PowerHousing Australia Outstanding Achievement Special Award in 2014.


The Australasian Housing Institute presented four awards for Professional Excellence in Housing to Pacific Link.  These were received for:


Industry Collaboration

Pacific Link works with other providers, most notably Evolve Housing, and with local councils and authorities from seven LGAs. CEO Keith Gavin sits on the board of PowerHousing Australia, a local and international industry representative body and forum supported by many of the most significant Australian providers. Pacific Link is also a member of the NSW Federation and the Australasian Housing Institute.


When employment opportunities become available they are advertised here, and in appropriate media.


Pacific Link Housing is a registered charity with full Deductible Gift Recipient status. We welcome charitable gifts and bequests. For more information please contact the Company Secretary at Pacific Link or to donate directly please click here.

Contact Us

Pacific Link Housing


Suite 2, Level 1
10 William Street
NSW 2250
(See map…)

Postal address:
PO Box 1888
NSW 2250

Phone:               (02) 4324 7617
Facsimile:          (02) 4324 1601


Strategic Business Plan 2016-2020

The development of the 5 year Strategic Plan for the financial years 2016-2020 is to ensure that the Board of Directors, the Chief Executive Officer,management team and employees of Pacific Link Housing, have a common purpose and commitment to the objectives, goals and future direction of the
company. To read strategic plan please download strategic_plan_2016-2020.pdf